Return & Refund Policy

At The New Avenue Beer Shop, we strive to ensure quality and customer satisfaction.

1. Return Eligibility

Due to the nature of alcoholic beverages, all sales are generally final. However, returns or refunds may be considered in the following cases:

  • Damaged or defective products
  • Incorrect items received
  • Expired products

2. Reporting an Issue

To request a return or refund:

  • Contact us within 48 hours of delivery or pickup
  • Provide proof of purchase
  • Share clear images of the issue

Email: newavenue101@gmail.com

3. Refund Process

  • Approved refunds will be processed to the original payment method
  • Processing time may take 5–10 business days

4. Non-Returnable Items

We do not accept returns for:

  • Opened products
  • Change of mind
  • Incorrect orders placed by the customer

5. Shipping Issues

If your order is damaged during shipping:

  • Notify us immediately
  • Do not dispose of the product until instructed

6. In-Store Purchases

Returns for in-store purchases are handled on a case-by-case basis with valid proof of purchase.

7. Contact Us

The New Avenue Beer Shop
404 Fischer Ave
The Pas, MB R9A 1S4
Canada
Email: newavenue101@gmail.com